How can we help you?

We have gathered answers to the questions we are frequently asked.
If you don’t find what you’re looking for, feel free to nous contacter !


Informations générales

The system automatically sends you certain communications via email, such as: your order is awaiting confirmation, order confirmation, a reminder for an abandoned cart in the store, a password recovery email. If you do not receive these emails, please check your spam folder and look for an email from Odoo (our management system). You can then mark the contact as safe to ensure that all future communications are delivered directly to your inbox.

Your data is collected, used, and disclosed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). To learn more, please refer to our Privacy Policy.

On your side, it is important to ensure the security of your personal information by adopting good practices, such as:

  • Use a password manager;

  • Create a unique and complex password;

  • Make sure to keep your password confidential;

  • Change your password regularly.

This website may use cookies to personalize and optimize the user's browsing experience. The user can configure their browser to notify and reject the installation of cookies sent to them.

Shipping

Shipping fees and delivery time

Products

Size chart and warranty on our products

Order

Order status, payment methods, issues with your order, etc.

General information

Email, data usage, terms of use, cookie usage, etc.

 

CUSTOMER SERVICE


If you didn't find an answer to your question in the FAQ, our team will be happy to help you. You can contact us by email or phone.

serviceclient@arseno.qc.ca
418 562-0831, extension 100