How can we help you?
We have gathered answers to the questions we are frequently asked.
If you don’t find what you’re looking for, feel free to
nous contacter
!
Order
Your order will be prepared on the store’s closing date, which is February 21, 2025 And delivery is scheduled for the week of March 17, 2025. If you have any questions about the delivery, you can call customer service at the following number: 1 (877) 562-0831, extension 100.
Resetting the password usually resolves this issue. If the problem persists, you can call customer service at the following number: 1 (877) 562-0831, extension 100.
We accept credit card payments. You can use major cards like Visa and Mastercard to securely complete your purchases.
After 3 failed login attempts with an incorrect password, your account will be locked for 30 minutes. Please wait this period and try logging in again afterward.
1 - Click on Log in at the top right of the store page.
2 - Click on the Reset password button:
3 - You will receive a password reset email (check your spam folder).
The password must meet the following requirements:
– 8 characters
– 1 uppercase letter
– 1 lowercase letter
– 1 digit
– 1 special character [@#$ % ? &* !]
Examples of passwords that would work well: ToyotaCorolla!2021 or CélineDion1234$
4- Once the password is changed, log in to the site and that's it! You will now be able to place your order.
CUSTOMER SERVICE
If you didn't find an answer to your question in the FAQ, our team will be happy to help you. You can contact us by email or phone.
serviceclient@arseno.qc.ca
418 562-0831, extension 100
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